Contact Us
Three support channels: live chat, email, phone. Each one fits a different kind of question, and picking the right one is the fastest way to get an answer.
Live Chat for Quick Account Questions
Click the chat bubble in the bottom-right of any page. Weekdays, we pick up in under 90 seconds. Weekends, 2 to 3 minutes. Use chat for bonus codes that will not apply, lobby errors, deposit screen freezes, lobby navigation, anything our agents can sort in a single conversation. Chat is not the right channel if you need to send a document. The session times out and the case starts over.
Email for Documents and Disputes
Our support email address sits in your account dashboard under Help. Use it when you need to send an ID, bank statement or screenshot, or when you want a written record. We reply within 24 hours on weekdays and 48 hours on weekends. Put your username at the top of every email. Without it we have to ask before we can read your account.
Phone for Account Locks and Voice Verification
The phone line is the right channel for a locked account, a forgotten email, or anything that needs voice verification. It is not a 24/7 line, and the agents on phone are the same team as chat, so a deposit-status question still wins on chat. At peak hours the wait stretches to around 10 minutes. Outside peak you are through in under three.
Common Issues and the Channel That Fits
Bonus did not apply. Live chat. Paste the bonus code and the deposit transaction ID, and the agent can apply it by hand if eligible.
Cannot log in. Phone if the email is wrong. Chat if you remember the email but not the password.
Withdrawal stuck. Email. Attach a screenshot of the withdrawal screen and your last KYC document.
Want to close the account. Email, marked "Self-exclusion" or "Account closure". Chat redirects to the same address anyway.
What Support Cannot Do
Some things support cannot do. A game outcome you do not like will not get reversed. Wagering on a bonus you already accepted does not change after the fact. Our Terms and Conditions stand. What our agents can do is investigate, push a stuck case up to a supervisor, and, when that still does not settle it, refer the matter through our formal complaints process to the Curacao licensing authority. The full escalation path lives on our complaints page.
18+. Please gamble responsibly. Set deposit, loss and session limits, take a time-out, or self-exclude via the operator's tools. Free, confidential help: ncpgambling.org, 1-800-GAMBLER or the National Problem Gambling Helpline on 1-800-522-4700. Licensed by the Government of Curacao.